Service Centre terms
Updated 22 October 2026 · 2026-10-22-v1
Booking and estimates
Your preferred time is a request until we confirm it. We will explain the work and its estimated cost. No additional chargeable work is carried out without your approval.
Charges and payment
Labour is £85 per hour unless a fixed service price is agreed. Parts and labour are itemised on your invoice. We are not VAT registered. Payment is due on collection.
Inspection and road tests
You authorise reasonable inspections and road tests needed to diagnose, repair and check your vehicle. Please remove valuables before drop-off. We remain responsible where loss or damage is caused by our negligence.
Parts and collection
Please request the return of replaced parts before work starts. Otherwise we may dispose of them responsibly. If collection is delayed, we will discuss any proposed storage charges with you before they apply.
Changes and cancellations
Please give at least 24 hours’ notice when cancelling or changing a booking. Contact us if this is not possible.
Warranty and your rights
We will confirm applicable parts and workmanship cover with your quote or invoice. These terms do not limit your statutory rights, including rights under the Consumer Rights Act 2015.
Questions and complaints
Contact info@alzcars.com with your booking reference and details. We will investigate and work with you to resolve your concern.